Was Your Hurricane Claim Denied by Tower Hill Insurance Exchange? Here's What You Need to Know
5/16/2025 | 4 min read

Introduction
Navigating the aftermath of a hurricane is challenging enough without the added stress of a denied insurance claim. If you've found yourself in this situation with Tower Hill Insurance Exchange, you're not alone. Many Florida homeowners have faced similar challenges, especially following significant storms like Hurricane Idalia. Understanding the reasons behind claim denials and knowing your rights can empower you to take the necessary steps toward resolution.
Understanding Tower Hill Insurance Exchange
Tower Hill Insurance Exchange, established in 2022, operates as a reciprocal insurer, meaning policyholders, or members, insure each other and share in underwriting profits. While the Exchange is relatively new, Tower Hill Insurance Group has been serving Florida residents for over 50 years . In 2023, the Exchange reported receiving over 3,500 storm-related claims, with the largest event resulting in more than 1,700 claims.
Common Reasons for Hurricane Claim Denied by Tower Hill Insurance Exchange

Insurance companies may deny hurricane claims for various reasons. Understanding these can help you assess your situation and determine the best course of action.
1. Insufficient Documentation
Failing to provide adequate evidence of damage, such as photos, repair estimates, and receipts, can lead to claim denial. Tower Hill advises policyholders to submit comprehensive documentation promptly.
2. Delayed Reporting
Insurance policies often require prompt reporting of damage. Delays can result in disputes over the cause and extent of damage, leading to denial.
3. Policy Exclusions
Certain damages, like flooding, may not be covered under standard homeowners' policies. Understanding your policy's exclusions is crucial.
4. Pre-Existing Damage
Insurers may argue that damage was due to wear and tear or pre-existing conditions, not the hurricane.
5. Failure to Mitigate Further Damage
Policyholders are expected to take reasonable steps to prevent additional damage after the storm, such as covering broken windows or tarping roofs. Neglecting this can be grounds for denial.
For more detailed guidance, explore this step-by-step guide by Louis Law Group.
Steps to Take After a Hurricane Denied Claim by Tower Hill Insurance Exchange

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Review the Denial Letter: Understand the specific reasons for denial.
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Gather Additional Evidence: Collect photos, repair estimates, and any other relevant documentation.
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Consult Your Policy: Ensure that the denial aligns with your policy's terms and conditions.
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File an Appeal: Tower Hill typically allows 30 to 60 days for appeals. Submit a formal appeal letter with supporting documents within this timeframe.
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Seek Legal Assistance: If the appeal is unsuccessful, consider consulting with an attorney experienced in insurance disputes.
How Louis Law Group Can Help with Hurricane Claim Denied by Tower Hill Insurance Exchange

Facing a denied hurricane claim can be daunting, but you don't have to navigate it alone. Louis Law Group specializes in assisting policyholders with denied or underpaid insurance claims.
Our team can help you understand your policy, gather necessary documentation, and represent you in negotiations or legal proceedings to pursue the compensation you deserve.
Discover more about our services on the Louis Law Group website.
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Frequently Asked Questions: Hurricane Claim Denied by Tower Hill Insurance Exchange
Q: Can I appeal a denied claim with Tower Hill Insurance Exchange?
A: Yes, you can appeal. Submit a formal appeal letter with supporting documents within the timeframe specified in your denial letter, typically 30 to 60 days.
Q: What should I include in my appeal?
A: Include a detailed explanation of why you believe the denial was incorrect, along with any additional documentation supporting your claim.
Q: How long does Tower Hill have to respond to my appeal?
A: Under Florida law, insurance companies typically have 14 to 60 days to respond, depending on the complexity of the claim.
Q: Should I hire a public adjuster or an attorney?
A: While a public adjuster can assist with claim preparation, an attorney can provide legal representation, especially if your claim has been denied or underpaid.
Conclusion
Dealing with a denied hurricane claim from Tower Hill Insurance Exchange can be overwhelming, but understanding your rights and the steps to take can make the process more manageable. By reviewing your denial, gathering additional evidence, and seeking professional assistance, you can work toward a fair resolution.
Have you explored all your options to challenge your denied claim?
Contact Louis Law Group today for a free consultation. Call 833-657-4812 or submit a free case evaluation form to get started. Don’t wait—let us help you take the first step toward justice and financial recovery.
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