A Walk-Through of the American Integrity Insurance Claims Portal in Boca Raton, Florida

From heavy rainstorms to roof leaks and appliance-related flooding, Boca Raton homeowners face a range of property threats every year. If you have an insurance policy with American Integrity, your first step after damage is to use their online claims portal. But this system can be tricky—especially when you’re stressed, injured, or trying to protect your home.

In this detailed guide, you’ll discover how to use the claims portal effectively, how to avoid common submission errors, and what to do if you run into delays or disagreements. We also share resources and highlight how Louis Law Group supports clients in Palm Beach County through the claims process and beyond.

What Is the Claims Portal and Who Should Use It?

The American Integrity Insurance Claims Portal is an online system designed to simplify property damage claims for homeowners. It lets you:

• Submit claims digitally

• Upload damage photos and contractor estimates

• Track the progress of your claim

• Communicate with your assigned adjuster

For Boca Raton homeowners, where sudden flooding or wind-related roof damage is not uncommon, this tool can help kickstart recovery quickly.

Helpful Tip: Florida law now requires insurers to acknowledge receipt of a claim within 14 days. Learn more at: https://www.myfloridacfo.com/

Steps to Navigate the Claims Portal in Boca Raton

Here’s a streamlined process to follow:

Step 1: Access the Portal Go to the American Integrity website and select “File a Claim.” This opens the secure portal.

Step 2: Register or Sign In First-time users: You’ll need your policy number and contact details.

Returning users: Log in and go straight to the dashboard.

Step 3: Complete the Claim Form Include:

• Date of incident

• Type of loss (e.g., plumbing burst, hurricane, vandalism)

• Description of damage

• Property address

Step 4: Upload Evidence Attach:

• Photos (before/after if possible)

• Contractor repair estimates

• Receipts for temporary fixes (e.g., water extraction)

Step 5: Submit and Track Once submitted, you’ll receive a claim number and can view updates or respond to document requests through your account.

Common Oversights That Can Harm Your Claim

Even when using the portal correctly, certain mistakes can reduce or delay your payout:

• Not Reporting Immediately: Florida law limits your time to file. Waiting too long can void coverage.

• Missing Photos of the Cause: For example, if a pipe burst, don’t just show the water—show the pipe.

• Incomplete Descriptions: Describe what happened clearly, including timeline and damages noticed.

Key Differences in Claim Handling for Boca Raton Residents

South Florida’s weather and local building codes make some claims more complex:

• Flood Damage: Standard homeowners’ insurance doesn’t cover flood damage unless you have separate flood coverage.

• Roofing Claims: Due to hurricane risk, insurers may apply higher deductibles for roof-related damage.

• Mold-Related Claims: Must be documented quickly, and insurers may argue it resulted from neglect.

If you’re unsure about your coverage, check with the National Flood Insurance Program (NFIP): https://www.floodsmart.gov

When Legal Help Makes the Difference

If your claim is denied, delayed, or underpaid, you don’t have to handle it alone. Legal professionals can:

• Review your claim for completeness

• Identify gaps in documentation

• Challenge denials or negotiate better settlements

And if the portal process fails to deliver a fair resolution, legal escalation might be your best option.

Note: Florida's HB 837 has introduced tighter timelines and legal restrictions. Be sure to understand how this affects your ability to sue for underpaid claims.

How Louis Law Group Helps Boca Raton Policyholders

At Louis Law Group, we work with homeowners throughout Boca Raton and Palm Beach County to resolve property insurance disputes. If you’ve filed a claim through the portal but didn’t get the result you expected, we can:

• Review your insurance policy and claim documents

• Communicate directly with insurers on your behalf

• File appeals, initiate negotiations, or take legal action if necessary

Our team understands the unique insurance challenges of coastal Florida. We make sure your voice is heard—even if your insurer isn’t listening.

You can learn more about our approach in this article: Pro Tips for Fighting a Low Insurance Settlement

FAQs About the Portal and Your Rights

Q1: Can someone else file on my behalf if I’m unavailable? Yes. If you appoint a representative (such as a relative or lawyer), they can file using your policy info and proof of authority.

Q2: Is there a way to escalate a claim within the portal? While there is no “escalate” button, you can use the message feature to request a supervisor review or contact the main office.

Q3: Does uploading new documents restart the review timeline? No. Your initial submission date holds, but updates may delay final processing if key information is missing.

Q4: Can I view correspondence history with my adjuster? Yes, the portal keeps a record of all messages and uploaded documents.

Q5: What happens if my contractor finds hidden damage later? You can file a supplemental claim. Keep records of the new findings and repair estimates.

Final Thoughts for Boca Raton Homeowners

Whether you’re filing for wind damage after a storm, a burst pipe in your condo, or vandalism to your storefront, the American Integrity Insurance Claims Portal offers Boca Raton residents a helpful first step. But like all tools, it works best when used properly—with documentation, awareness of your rights, and persistence.

If your claim hits a wall, gets undervalued, or seems unjustly denied, the experienced team at Louis Law Group is ready to help. We advocate for Boca Raton policyholders, making sure your losses are treated seriously—and that your insurer keeps its promises.

Are you prepared to navigate your insurance claim with confidence and clarity?

Contact Louis Law Group today for a free consultation. Call 833-657-4812 or submit a free case evaluation form to get started. Don’t wait—let us help you take the first step toward justice and financial recovery.