Step-by-Step Guide to Filing Damage Claims Through the American Integrity Portal in West Palm Beach
6/18/2025 | 8 min read

If you're a homeowner in West Palm Beach, you know Florida's weather can be unpredictable. From tropical storms to roof leaks and flood damage, filing a property insurance claim is sometimes unavoidable. If your insurer is American Integrity, their online claims portal is your fastest way to report property damage and begin the recovery process.
This blog offers a step-by-step guide tailored for West Palm Beach homeowners, so you can file correctly, avoid common errors, and maximize your chances of approval.
Why Timely Claims Matter in West Palm Beach
In South Florida—especially coastal cities like West Palm Beach—weather-related property damage is all too common. Acting fast is critical because:
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Delays can lead to further damage (mold, water spread, structural issues)
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Insurers may deny late claims due to non-compliance with policy timelines
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Peak hurricane season causes claim backlogs, so the sooner you file, the better
⚠️ Reminder: Always document damage immediately, even before a contractor visits.
🔗 Louis Law Group explains how to handle hurricane-related claims
Understanding the American Integrity Claims Portal
The American Integrity Claims Portal is an online tool where you can:
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Submit a new damage claim
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Upload supporting documents and media
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Communicate with your claims adjuster
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Check your claim’s progress anytime
It works on desktop or mobile, making it easy to use right after the damage occurs.
📲 Link to Portal: https://portal.myaii.com/csp/
Step-by-Step: How to File a Property Damage Claim
Here’s a practical breakdown of the portal process for West Palm Beach homeowners:
✅ Step 1: Log In to the Portal
- Visit American Integrity’s Claims Center and click “File a Claim.”
✅ Step 2: Enter Your Policy Details Provide your policy number, name, address of the damaged property, and phone number.
✅ Step 3: Describe the Incident
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Clearly explain the event. Example:
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“High winds during a thunderstorm lifted multiple shingles, causing water to leak into the attic.”
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Be honest and factual—avoid exaggeration.
✅ Step 4: Upload Documents and Media Attach:
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Photos/videos of the damage
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Repair estimates from local contractors
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Receipts for emergency services (like water extraction)
✅ Step 5: Submit and Save Your Claim Number
- Once submitted, you’ll get a confirmation number and be assigned an adjuster.
💡 Pro Tip: Use a file-naming system like “Roof_Damage_WestSide_1.jpg” to help the adjuster easily review your files.
What to Upload (and What to Avoid)
✅ Upload:
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Clear images from different angles
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Close-ups of damaged areas
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Invoices or bids from certified contractors
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Timestamped video, if possible
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Weather report from the event date (supports storm claims)
❌ Avoid:
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Blurry, unhelpful images
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Generic descriptions (e.g., “stuff is broken”)
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Unlicensed contractor quotes
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Submitting claims without checking your policy's coverage first
Claim Filing Mistakes to Watch For
Filing online is convenient—but mistakes can cost you. Here’s what to avoid:
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Missing Documentation: Incomplete claims are often delayed or denied
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Wrong Policy Number: Double-check before submitting
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Contradictory Information: Ensure your description matches your media and estimates
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No Follow-Up: Don’t assume silence means progress—follow up if you haven’t heard from your adjuster in 10 days
🧠 Bonus Insight: Save all communication, including phone calls and emails. It may be useful if your claim is disputed.
How Louis Law Group Helps You Strengthen Your Claim
At Louis Law Group, we help West Palm Beach homeowners navigate the claim process with confidence. If your claim is:
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Delayed or ignored
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Underpaid compared to your damages
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Denied for questionable reasons
We help you:
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Interpret your policy's fine print
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Negotiate fair settlements
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Reopen or appeal denied claims
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File litigation if necessary
FAQs – Filing Damage Claims with American Integrity in West Palm Beach
Q1: Can I submit a claim after business hours? Yes, the portal is available 24/7, including weekends and holidays.
Q2: Do I need a contractor before I file? Not necessarily, but uploading one or more repair estimates helps validate your claim.
Q3: How long will my claim take to process? Usually within 10–15 business days, but it may take longer during high-volume periods like hurricane season.
Q4: What if I make a mistake in my submission? Contact your adjuster immediately with the correct information and additional documentation.
Q5: Will filing a claim increase my premium? Possibly, depending on the frequency and cause. However, not filing may cost more in unreimbursed repairs.
Conclusion
Filing a damage claim through the American Integrity Porta l can be simple and effective—if you know the process and follow each step carefully. For West Palm Beach homeowners, using the portal the right way means faster resolutions, stronger settlements, and less stress.
Still, even the best-prepared claims can face hurdles. That’s where Louis Law Group can step in—with experience, strategy, and advocacy to ensure you get what you’re owed.
Have you filed your claim with clarity and confidence?
Contact Louis Law Group today for a free consultation. Call 833-657-4812 or submit a free case evaluation form to get started. Don’t wait—let us help you take the first step toward justice and financial recovery.
How it Works
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We like to simplify our intake process. From submitting your claim to finalizing your case, our streamlined approach ensures a hassle-free experience. Our legal team is dedicated to making this process as efficient and straightforward as possible.
You can expect transparent communication, prompt updates, and a commitment to achieving the best possible outcome for your case.
Free Case EvaluationLet's get in touch
We like to simplify our intake process. From submitting your claim to finalizing your case, our streamlined approach ensures a hassle-free experience. Our legal team is dedicated to making this process as efficient and straightforward as possible.
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